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Monday, March 14, 2005
Used Car Salesmen
Need a new car, or at least a car that is new to us. Saturday we found one that we liked & could afford. That model year has some reliability issues according to the research we did, so the sales guy offered us a bumper-to-bumper warranty & included it in a price that he quoted us.

Tonight we go back there to sign the paperwork, & the finance guy says that the sales guy is new & doesn't know what he's talking about, & that the included warranty is a manufacturer certification only, covering drivetrain only (not the gizmos that break) & that the full warranty we though we'd been promised would cost another $2000.

We walked, of course, but we're somewhat disappointed to have been baited and switched, whether intentionally or unintentionally. Based on my experience, if the sales person promises something, the cashiers should honor it......
Posted at 7:47 PM by John.

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